Employment
Student Help Desk representatives are responsible for assisting students in their use of network services and resources. If you're interested in working for the Student Help Desk, send an email to studenthelpdesk@smcm.edu, call x2357, or stop by Campus Technology Support Services in Baltimore Hall.
Students who work for the Student Help Desk should meet the following requirements:
- Have good written and verbal communication skills.
- Be willing to offer any assistance to any student while on duty at the Student Help Desk.
- Work a minimum of 4 hours per week.
Position Responsibilities:
Training and Operations:- Attend all training and coordinating sessions and scheduled meetings. Attendance at these meetings is mandatory.
- Be punctual in reporting for shifts.
- Notify the Student Help Desk at least 24 hours in advance of any anticipated absence.
- Assist in the registration of student systems.
- Assist Technology Services staff in any efforts required to secure the safety and integrity of the College’s network and its components.
- Assist in the registration of student systems onto ResNet.
- Remain on-call during shift hours.
- Troubleshoot, resolve, and report users’ network related problems.
- Follow the appropriate escalation/follow-up procedures if a problem remains unresolved.
- Notify the Help Desk of are any cabling, switch, or router related problems.
- Respond to students’ networking and academic services questions by phone, email, or in person.
- Make recommendations as deemed appropriate to improve support to residential network users.
- Respond to students' questions by phone, email or in person.
- Promote awareness and utilization of good security practices among students.
- Be familiar with various network services such as SMARTNet, Webmail, and Blackboard.
- Inform students of energy conservation practices that mitigate pollutants, utility expenses to University, and global warming (i.e., turn off your PC when you're not using it).
Page last updated on 5-24-05